Mayor Ashok SridharanWe can no longer allow people to come to us unchecked.
For reasons of health protection, a visit to the administration is therefore only possible by prior appointment. Access controls are carried out at the entrances to the buildings. The aim is to reduce and avoid personal contacts as far as possible and to clarify concerns by telephone or e-mail if possible. You find an overview of the central telephone numbers and e-mail addresses of the various specialist services here
Special regulations for service centres
Special regulations apply to the Service Centre (DLZ): All appointments agreed from this day until the end of May will be cancelled by e-mail at least 72 hours before the agreed date.
If you need an appointment urgently, you can arrange it by phone at 0228 776677. The staff at the DLZ will then decide which appointments are really necessary and urgent in the current situation.
Foreigners' Department: Access only with appointment
Thus, access is also restricted in the Foreigners' Department: "Anyone who has made an appointment by telephone can enter the building. Anyone who needs an urgent appointment will of course get one," says the responsible department head, City Director Wolfgang Fuchs.
Foreigners' Department: phone 0228 77600, auslaenderamtbonnde