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Service center expands range of services in field offices

As of Tuesday, June 15, 2021, the City of Bonn will expand the services offered in the three branch offices of the Service Center. In the Bad Godesberg, Beuel and Hardtberg district town halls, it will then be possible to apply for matters relating to vehicle registration and driving licenses in addition to matters relating to registration, passports and ID cards.

Mayor Katja Dörner is pleased with the expanded services: "It was only in March that we extended citizen services in the branch offices to all five days of the week. Now, among other things, cars can also be deregistered and driver's licenses can be applied for there, which was previously only possible in the town hall. We are thus once again significantly expanding our range of services for Bonn residents in the city districts." 

This will be made possible by the fact that in the future, single clerks will be deployed there, i.e. employees who are trained in matters relating to the various subject areas. Important: At the start, it will not be possible to handle all matters relating to vehicle registration and driver's licenses in the field offices. In the long term, however, this is planned; for this purpose, the necessary structures must still be created in the background for further processing.

The following matters will be offered in the field offices as of June 15:

Driver's license:

  • Application for a driving license
  • Application for a provisional driving license after passing the test
  • Accompanied driving from the age of 17
  • Change of driving school
  • Application for an international driver's license (if you have a gray/pink driver's license, please add the request for exchange!)
  • Waiver of driving license for age reasons

Vehicle registration office:

  • Change of address in the vehicle registration document after moving house
  • Change of name (e.g. after marriage)
  • Allocation of a fine dust sticker/sealing of a newly embossed license plate
  • Vehicle deregistration
  • Theft or loss of registration certificate part I (vehicle registration document)

Planned: Collection of ordered documents

At present, there are no facilities for embossing license plates in the field offices. Therefore, it is necessary to ensure that the license plates are brought along in the case of motor vehicle requests. However, the City of Bonn assumes that the necessary infrastructure will be created so that this will no longer be necessary. 

In the future, it will also be possible to pick up documents applied for in the field offices (ID card, passport and driver's license) there. Preparations for this are already underway. At present, documents can only be picked up at the town hall. In addition, ID cards and passports can be delivered by bicycle courier and driver's licenses can be sent directly by Bundesdruckerei.

Book appointments online or by phone

Appointments for the extended offer in the field offices will be available promptly at (opens in a new tab). Then they can also be booked by phone at 0228 776677. When doing so, one also directly selects the field office to which one would like to go. No service is possible without a prior appointment.

The field offices in the three district town halls open Tuesdays, Wednesdays and Fridays from 8 a.m. to 1 p.m. and Mondays and Thursdays from 8 a.m. to 6 p.m. The Service Center at the Municipal Building is open from 8 a.m. to 6 p.m. on Mondays and Thursdays, and from 7:30 a.m. to 1 p.m. on Tuesdays, Wednesdays and Fridays. 

Access regulation for municipal service buildings

Please note: For infection control reasons, access to all municipal service buildings is still only possible with an appointment and a medical mask.

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