Particularly in the administrative areas, where many visitors still come in person even when there is limited public traffic, appointments for subsequent customers can hardly be kept if a Corona test result has to be obtained first.
The city also points out that the procedures at the Foreigners' Office have been adapted to protect customers and employees. For example, applications for residence permits are currently processed in writing as far as possible. A personal visit is only arranged once the application documents submitted by e-mail or letter have been checked and it is necessary to record the biometric data. For this purpose, a self-service terminal can be used - as in the service center.
Residence permits must continue to be handed out in person, as mailing them is not legally permissible. For this purpose, central counters have been set up to avoid lengthy encounters within the service building.
As a result of the changes, the volume of applications is very high, because many applications have already been received today that, according to the previous organization, would only have been submitted with a personal appointment and presentation of the requested documents in the coming months. People whose residence permit will expire in the near future have been informed by the Foreigners' Office by letter that their documents will continue to be valid until a decision is made on the application.
In order to speed up the written processing of applications, employees are currently given priority there. As a result, telephone availability at the Foreigners' Office is regrettably unsatisfactory. Vacant positions are to be filled shortly, which will significantly improve availability by telephone again.
Translated with deepl.com translator (free version)